Mortgage Opening Survey

We are always looking for ways to improve the products and service we provide, and of course we like to hear when things have gone well. We’d be grateful if you could spare a minute or two to complete our survey. We really value your feedback!

1. Did you find it easy to make contact with your Mortgage Advisor?

2. Were you given sufficient opportunity to ask questions during the mortgage advice process?

3. Were the terms and costs of your mortgage clearly explained to you and did we make it easy to understand?

4. Did you find that your Mortgage Advisor was helpful to you throughout the whole process?

5. Was any part of the process or information we gave you, over complicated or difficult to understand?

6. Were you happy with the time taken to process your mortgage application?

7. Did our service meet all of your requirements, for example if you required additional support, was this provided to you?

8. Would you be happy to recommend Teachers Building Society to your friends, colleagues or family?