Tell it like it is - your feedback creates better products & services
We’re proud of the service we provide at Teachers Building Society, but we know that sometimes we don’t always get things right, or things might not turn out as expected. If this happens, we’d be grateful if you could get in touch and let us know. We can then work with you to do our very best to put things right.
We aim to get the issue sorted out as quickly as possible. If we can resolve it within 3 working days from the day we receive it, we’ll let you know and we’ll also give you information about the Financial Ombudsman Service (FOS) at the same time.
While we’re looking into your complaint, we might need to contact you to get more information. We’ll make sure we use your preferred method of contact.
Once we’ve finished looking into the details of your complaint, we’ll let you know our findings and the final outcome. We’ll also explain the reason for our final decision.
If you have a complaint, or even just want to give us feedback, then please talk to us.
Telephone: 0800 783 2367
If you’re not happy with how we’ve handled your complaint, you have 6 months from the date of our final response letter or email, to send your complaint to the Financial Ombudsman Service.
Telephone 0800 023 4567
Whistleblowing is the raising of a concern, either within the workplace or externally about a danger, risk, malpractice or wrongdoing which affects others. For more information or to submit a report, click the button below.