Customer Services Associate

Salary: DOE

About the role

The role provides a first point of contact to the Society’s new savings and mortgage customers. 

You will provide telephone and administration support to the Society’s new and existing savings and mortgage customers. 

Key accountabilities

• Process all department transactions efficiently, accurately and within agreed service levels
• Adhere to the Society’s procedures in all areas of the role
• Provide support to customers using the Society’s online functionality
• Recognise and action lead opportunities for the Society
• Provide support to the retention officer role (to include customer contact, follow up calls etc.)
• Produce reports and management information (MI) as requested
• Be aware of any risks to the Society at all times and act within the Society’s reporting guidelines
• Ensure that expressions of customer dissatisfaction and complaints are escalated accordingly

About you

We're looking for someone with:

• Track record in an administrative environment
• Good PC skills, including word and excel
• Excellent oral and written communication skills

• Be willing to work towards a Certificate in Retail Banking or CeMAP


To read the full role profile, please click here.

Apply now

To apply for this role please send your CV and a covering letter (a maximum of one page in length please) to The covering letter should summarise the experience and skills you have which would be an asset to this role and why you believe you should be shortlisted for this position.